Customer Service Express
Customer Service Express offers a 48 hours (Mon-Fri, business days) turn around time (48-96 during new year season), upon correct submission of information via the short and easy-to-use guided forms on this site. Please kindly be noted that close and re-open ticket on the same order will only slow down the processing of your ticket.
Important: following instructions displayed ensures that your request is processed in the shortest amount of time.
Customer Service Express offers a 48 hours (Mon-Fri, business days) turn around time (48-96 during new year season), upon correct submission of information via the short and easy-to-use guided forms on this site. Please kindly be noted that close and re-open ticket on the same order will only slow down the processing of your ticket.
Important: following instructions displayed ensures that your request is processed in the shortest amount of time.
Get Help Here - Step 1 of 2:
Please select your question type:
- Defective / broken items received
- Technical / usage questions - trouble getting the item to work
- Items missing from the order
- Wrong items received
- EMS/DHL shipping and order inquiries
- Store Credits - apply store credits
- Package not received 14 business days after shipment
- Change items in order -- unshipped orders only
- Change shipping address -- unshipped orders only
- Cancel unshipped items for refund/store credit
- Your current order status shows "Awaiting Stock" or "Temporary stock shortage".
- Unknown Product - shown in your order
- Order not shown in GHM account - order number not sent to you via e-mail and does not show in your GHM account
- GHM Account Activation - didn't receive the self-activation e-mail? We can help you.
- Affiliate Account - general inquiry and account level upgrades
- Wholesale - Wholesale only.
- Defective / broken items received
- Technical / usage questions - trouble getting the item to work
- Items missing from the order
- Wrong items received
- EMS/DHL shipping and order inquiries
- Store Credits - apply store credits
- Package not received 14 business days after shipment
- Change items in order -- unshipped orders only
- Change shipping address -- unshipped orders only
- Cancel unshipped items for refund/store credit
- Your current order status shows "Awaiting Stock" or "Temporary stock shortage".
- Unknown Product - shown in your order
- Order not shown in GHM account - order number not sent to you via e-mail and does not show in your GHM account
- GHM Account Activation - didn't receive the self-activation e-mail? We can help you.
- Affiliate Account - general inquiry and account level upgrades
- Wholesale - Wholesale only.
